Cygames posted on November 13, 2026 how ticket holders of the cancelled Umamusume 7th EVENT: THE STAGE in Los Angeles can claim reimbursement and buy the concert merch online. You must email the required information by November 30, 2026, 11:59 PM PT. For US and Canada residents, concert merch is on sale until November 16, 11:59 PM PT through the site Cygames links.
Updated November 13, 2026.
Quick facts
- Submit info by: Nov 30, 2026, 11:59 PM PT
- Concert merch sale (US/Canada): until Nov 16, 11:59 PM PT
- Lodging: up to 2 nights (one show) or 3 nights (both), max USD 320 per person per night
- Flights: actual round-trip cost, max USD 4,450 per person
- Cancelled bookings: cancellation fees reimbursed in full
- Ticket refunds: sent separately by AXS
How do I claim the reimbursement?
Email the details Cygames lists (seat numbers, whether you want travel reimbursement, country of residence and the email used on AXS) to the LA support address in the official notice. Emails must be in English or Japanese. Cygames then sends instructions for receipts and bank details.
How do I buy the LA concert merch?
After your information is verified, Cygames sends purchase instructions; US and Canada residents buy through the store linked in the notice, with sales ending November 16 at 11:59 PM PT.
What other 7th EVENT dates are confirmed?
London (venue and showtimes on the official site), Seoul in March 2027 and Yokohama in May 2027.
Official Umamusume merch at Animon
Animon Life sells official merchandise sourced through official licensing, manufacturer and distribution channels. Shop Umamusume preorders or see where to buy official Umamusume merch in the US.
FAQ
What is the deadline for the Umamusume LA concert reimbursement?
November 30, 2026, 11:59 PM PT.
Until when can I buy the Umamusume LA concert merch?
US and Canada sales run until November 16, 2026, 11:59 PM PT.
How much lodging is covered?
Up to USD 320 per person per night, for up to two nights (one show) or three nights (both shows).
How much is shipping?
Orders ship from California. US standard shipping is free on orders of $60 or more (code FREESHIP), and Canada is a $25 flat rate.
Shop all: Umamusume: Pretty Derby merch store, with every in-stock item and preorder in one place.
More: Umamusume: Pretty Derby store · Where to buy official Umamusume: Pretty Derby merch
Source: umamusume.com news "Information regarding LA concert cancellation reimbursement and online merchandise sales" (Nov 13, 2026). As of November 13, 2026.
