Return & Refund Policy
Last Update: 08/16/2026
RETURN POLICY
We offer a 15-day return request window from the date of delivery for eligible merchandise.
To qualify for a standard return, merchandise must be:
Unused and unopened
In its original condition
In its original packaging
Complete with all original tags, labels, accessories, and components
Accompanied by valid proof of purchase
How to Request a Return
Submit a return request using our online Contact Form within 15 days of delivery.
Wait for approval and return instructions from Animon Life.
Once approved, the return must be shipped back to us within 15 days of the return approval date, unless otherwise instructed by our team.
Do not send merchandise back before receiving return authorization from Animon Life.
Unauthorized returns may not be accepted and may not qualify for a refund.
Return approvals that are not shipped within the applicable return period may expire and require additional review.
Return Shipping
For standard returns that are not caused by an Animon Life fulfillment error or verified product defect, customers are responsible for return shipping costs.
Returned merchandise must remain in eligible condition during return transportation.
Original shipping charges are generally non-refundable unless otherwise approved by Animon Life.
Refunds are processed only after the returned merchandise has arrived at our warehouse and successfully passed inspection.
Preorder Cancellation Policy
Preorder merchandise may generally be canceled before the product is released, unless otherwise stated on the applicable product page.
Because preorder merchandise is ordered and allocated based on customer demand, cancellation may no longer be available after the product has been released, entered fulfillment, or shipped.
Once an order has shipped, preorder merchandise cannot be canceled.
If your preorder arrives damaged, defective, incomplete, or incorrect, please contact us through our online Contact Form. Product issues are reviewed separately from voluntary preorder cancellations.
Orders Containing Multiple Items
Canceling one item from an order does not automatically cancel the remaining merchandise.
If an unavailable product must be canceled by Animon Life due to manufacturer shortages, discontinuation, inventory discrepancies, or similar circumstances, we may refund the affected merchandise while continuing to fulfill the remaining items in the order.
Damaged, Defective, Missing, or Incorrect Merchandise
Please inspect your order after delivery.
If merchandise arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible using our online Contact Form.
To help us review your request efficiently, please provide:
Your order number
The name of the affected merchandise
A description of the issue
Clear photos showing the affected area
Photos of the product packaging when applicable
Photos of the shipping box and shipping label if the issue may have occurred during shipment or fulfillment
Please keep the affected merchandise and all relevant packaging until our team has completed its review.
Depending on the nature of the issue, product availability, and our review, an appropriate resolution may include replacement merchandise, a replacement component, refund, partial refund, or another solution offered by Animon Life.
Minor cosmetic wear to outer retail packaging that does not affect the merchandise itself may not qualify as product damage.
Exceptions / non-returnable items
Certain merchandise is final sale and is not eligible for standard returns or exchanges.
Non-returnable merchandise includes:
Clothing and apparel-related merchandise, including but not limited to tops, bottoms, dresses, jackets, hats, socks, belts, and similar wearable merchandise
Sale or clearance merchandise
Gift cards
Hazardous materials, flammable liquids, gases, or other products that cannot safely be returned
Any merchandise specifically marked as final sale or non-returnable on its product page
Apparel Size & Fit
Clothing and apparel-related merchandise cannot be returned or exchanged because of size, fit, or change of preference.
Many of our apparel products are produced according to manufacturer sizing standards that may differ from standard U.S. sizing.
Customers are responsible for reviewing the product-specific size chart and measurements before completing their purchase.
If apparel merchandise arrives with a verified defect, damage, missing component, or incorrect item/size sent by Animon Life, please contact us. Verified fulfillment errors or product defects are reviewed separately from size- or fit-related return requests.
Refunds
For approved returns, we will notify you after the merchandise has been received and inspected.
If the refund is approved, it will be issued to the original payment method used to place the order.
Refunds cannot be redirected to a different credit card, bank account, payment service, or other payment method.
After Animon Life submits a refund, your bank, card issuer, or payment provider may require additional processing time before the refund appears on your account.
Original shipping charges and return shipping expenses are generally non-refundable unless otherwise stated or approved by Animon Life.
Refund timing displayed by your financial institution is outside of Animon Life's control once the refund has been successfully submitted.
