Shipping Policy
Last Update: 08/16/2026
Processing Time
Order processing time is separate from carrier transit time.
In-Stock Orders — Regular Season
For orders containing only in-stock merchandise, please allow approximately 3–5 business days for order processing before shipment.
Business days exclude weekends and major holidays.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
In-Stock Orders — Holiday Season
During the November–December holiday season, please allow approximately 3–6 business days for processing of in-stock orders.
Processing times may be longer during major sales, product launches, conventions, holidays, or other periods of unusually high order volume.
Preorder Orders
For preorder merchandise, please refer to the individual product page for the estimated manufacturer release date and Animon Life estimated shipping period.
Preorder release and shipping dates are estimates and may change due to manufacturer production schedules, licensing, international transportation, customs clearance, or other circumstances outside of Animon Life's control.
Orders Containing Both Preorder and In-Stock Merchandise
We strongly recommend placing preorder and in-stock merchandise in separate orders.
If an order contains both preorder and in-stock merchandise, the entire order will be held until every item in the order has arrived and is ready to ship.
In-stock merchandise included in the order will be reserved for that order while we wait for the remaining preorder merchandise.
The same rule applies when an order contains multiple preorder items with different estimated release dates: the order will ship after the last outstanding preorder item has arrived and the entire order is ready for fulfillment.
If you would like available merchandise to ship sooner, please place items with different availability or significantly different estimated release dates in separate orders.
Requests to split an existing order may be considered before fulfillment. Split shipments are not guaranteed, and additional shipping charges may apply.
SHIPPING METHODS & RATES
U.S. Domestic Shipping
Free U.S. Standard Shipping is available on qualifying domestic orders of $60 or more before taxes.
When required, please enter the code FREESHIP at checkout after entering a valid U.S. shipping address.
For orders that do not qualify for free shipping, postage is calculated based on factors including:
Package weight
Package dimensions
Destination
Carrier rates
Our primary domestic shipping carrier is USPS, although another carrier may be used when appropriate for the shipment.
Canada Shipping
Animon Life currently offers $25 flat-rate shipping to Canada for standard qualifying orders.
Certain oversized, unusually heavy, restricted, or special-handling merchandise may require additional shipping charges. If an adjustment is required after your order is placed, we will contact you before proceeding.
Other International Shipping
We ship internationally to supported destinations, subject to carrier, product, and regulatory restrictions.
European Union Shipping Restriction
At this time, Animon Life is temporarily unable to accept or fulfill orders shipping to European Union (EU) Member States due to updated packaging compliance requirements under the EU Packaging and Packaging Waste Regulation (PPWR) and the additional compliance setup required for cross-border sellers.
This restriction currently applies to the following destinations:
Austria
Belgium
Bulgaria
Croatia
Cyprus
Czechia
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
We understand this may be disappointing to customers in these regions. This restriction is not intended to be permanent. We will continue reviewing the applicable requirements and may resume shipping to affected destinations once Animon Life is able to complete the necessary compliance setup.
Shipping availability is subject to change as regulatory requirements and our international shipping capabilities are updated.
If our website inadvertently accepts an order shipping to a currently unsupported destination, Animon Life reserves the right to cancel the affected order and issue a refund to the original payment method.
For previously placed orders to an affected destination that have not yet shipped, our team will review the order and contact the customer directly if fulfillment is no longer possible.
International Shipping Rates, Duties & Taxes
For other supported international destinations, shipping rates are generally calculated based on package dimensions, weight, destination, and available carrier services.
International customers are responsible for any applicable:
Customs duties
VAT
Import taxes
Brokerage or clearance fees
Other charges assessed by the destination country or carrier
These charges are determined by local authorities and are separate from the amount charged by Animon Life unless otherwise stated.
For unusually large or oversized merchandise, the shipping amount collected at checkout may occasionally require adjustment after we physically receive and measure the product. If additional postage is required, we will contact you before proceeding.
International shipping fees are generally non-refundable once a shipment has been dispatched.
Processing Time vs. Transit Time
Order processing time and carrier transit time are separate.
Processing time refers to the time Animon Life requires to prepare and fulfill your order.
Carrier transit time begins after the package has been accepted by the shipping carrier.
Carrier delivery estimates are estimates only and may be affected by weather, holidays, customs, carrier delays, destination, or other circumstances outside of Animon Life's control.
Shipping Confirmation & Tracking
After successfully placing an order, you will receive an order confirmation email containing your order information.
Once your order has been processed for shipment, you will receive a separate shipping confirmation email containing tracking information.
Please allow additional time for the carrier's tracking system to display its first scan or movement. Receiving a tracking number does not necessarily mean that tracking movement will appear immediately.
If your order contains preorder merchandise, shipping confirmation will not be sent until all merchandise contained in the order is ready for fulfillment, in accordance with our combined-order policy.
Signature Confirmation
For delivery security, orders valued at $250 or more may require a signature upon delivery.
Signature confirmation may also be added to certain oversized, high-value, or otherwise qualifying shipments.
If you miss a signature-required delivery, please follow the carrier's instructions for redelivery or pickup.
ORDER CHANGES & CANCELLATIONS
Order Cancellation
If you would like to request cancellation, please use our online Contact Form and include your order number.
For in-stock orders, cancellation requests must be submitted before the order has shipped. Once an order has shipped, it can no longer be canceled.
For preorder merchandise, cancellation requests are subject to the Preorder Cancellation Policy in our Return & Refund Policy.
Preorders may generally be canceled before the product is released unless otherwise stated on the applicable product page. Once merchandise has been released, entered fulfillment, or shipped, cancellation may no longer be available.
Submitting a cancellation request does not guarantee cancellation if fulfillment has already begun.
Shipping Address Changes
Customers are responsible for providing a complete and accurate shipping address.
If you need to change the shipping address for an existing order, please use our online Contact Form as soon as possible.
Changing the address saved to your Animon Life account does not change the shipping address on an order that has already been placed.
Once an order has shipped, Animon Life cannot change the delivery address.
If a package is returned to us because of:
An incorrect or incomplete address
Missed delivery attempts
Failure to collect the package
Refusal of the shipment
Other recipient-related delivery issues
additional shipping charges may be required before the order can be resent.
Previously paid shipping charges may be non-refundable when a shipment becomes undeliverable for recipient-related reasons.
TRACKING, LOST & DELIVERED PACKAGES
Tracking Has Not Updated
Carrier tracking may occasionally stop updating temporarily while a package is moving between facilities. Missing scans do not necessarily mean that a package has been lost.
For USPS shipments, if tracking has shown no movement for 14 or more days, please use our online Contact Form and provide your order number and tracking number.
Our team can review the shipment and, when appropriate, submit a missing or lost package inquiry with the carrier.
If the carrier confirms or approves a lost-package claim, Animon Life will arrange the appropriate resolution based on product availability, which may include a replacement or refund for the affected merchandise.
Package Marked Delivered but Not Received
If tracking shows Delivered but you cannot locate the package, please first check:
Your mailbox or parcel locker
Around your property
Building reception or mailroom
With household members
With nearby neighbors when appropriate
With the delivering carrier or local post office
Please contact the carrier directly as soon as possible if you still cannot locate the shipment.
Animon Life's shipment coverage ends once the carrier confirms the package as successfully Delivered. Packages confirmed as delivered by the carrier and subsequently reported missing or stolen are not covered by our shipping insurance.
ORDER PROBLEMS
If your order arrives with damaged, defective, missing, or incorrect merchandise, please use our online Contact Form rather than emailing our business inbox.
Please provide:
Your order number
The affected product
A brief description of the issue
Clear photos of the merchandise
Product packaging when applicable
Shipping box and shipping label when applicable
Please keep the affected merchandise and packaging until our team has completed its review.
For complete return, defect, and refund requirements, please refer to our Return & Refund Policy.
