Notice on the Removal and Discontinuation of Updates for Genshin Impact on PS4®

Genshin Impact
Written By Animon

Dear Traveler,

Thank you for your continued support and love for Genshin Impact on PS4®! Due to limitations related to hardware performance and platform application size, we will be discontinuing support and updates for Genshin Impact on PS4® in future versions.

Genshin Impact on PS5® will continue to operate normally and is not affected by the removal and update discontinuation on PS4®. Traveler will still be able to enjoy the latest content updates on PS5® and other supported platforms.

The removal and discontinuation plan for Genshin Impact on PS4® will be carried out in three phases: Game Removal, In-Game Purchases Delisting, and End of Update Support. Please see the detailed schedule below.

〓Game Removal (PS4®)〓

Starting from 09/10/2025 06:00 (UTC+8), Genshin Impact on PS4® will be removed from the PlayStation®Store. After this date, accounts of PlayStation™Network that have never downloaded Genshin Impact on PS4® will no longer be able to search for or download it via the PlayStation®Store.

Accounts of PlayStation™Network that have previously downloaded Genshin Impact can still re-download it at any time via [Store > Library], even if the game is deleted from the device.

Until the in-game purchases on PS4® are delisted, top-ups and purchases will still be available through both the PlayStation®Store and the in-game shop.

All Travelers can continue to log in to the game and receive update patches on PS4® until the update support ends.

〓In-Game Purchases Delisting (PS4®)〓

Starting from 02/25/2026 06:00 (UTC+8), all in-game purchases for Genshin Impact on PS4® will be removed from both the PlayStation®Store and the in-game shop.

Before Genshin Impact's update discontinuation on PS4®, any items purchased from the PlayStation®Store but not yet claimed in-game can still be obtained by logging into Genshin Impact on PS4®.

〓End of Update Support (PS4®)〓

Starting from 04/08/2026 06:00 (UTC+8), we will officially cease all update support for Genshin Impact on PS4®. Traveler will no longer be able to log in to the game on PS4®.

Installations of the game on PS4® will stop receiving update patches.

Any items purchased from the PlayStation® Store but not yet claimed in-game can only be claimed by logging into Genshin Impact on PS5® after this date.

〓Binding Other Login Methods〓

After logging in via PS4® or PS5®, Travelers can bind other login methods by navigating to: Paimon Menu > Settings > Account > User Center.

Starting from 12/17/2025 12:00 (UTC+8), when you open Genshin Impact on PS4® (even if it is an old version of the game that cannot be updated due to update discontinuation), a binding prompt will appear periodically on the game interface.

These adjustments apply only to Genshin Impact on PS4®. We recommend that Travelers currently playing on PS4® transition to PS5® or other supported platforms to continue enjoying the game. Your game progress will not be affected. If you have any questions regarding this announcement, please feel free to contact Genshin Impact Customer Service.

▌ Contact Genshin Impact Customer Service

1. Send feedback via the in-game Paimon Menu > Feedback > Send Feedback

2. Email: genshin_cs@hoyoverse.com

For more details, please refer to: https://www.hoyolab.com/article/533197

Animon
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