Second Closed Beta FAQ
■ About the Second Closed Beta Sign-Up
Q: How do I participate in the Second Closed Beta?
A: Go to the Second Closed Beta sign-up page (https://hoyo.link/fdanWLB6), fill out the survey completely, then submit it. If the sign-up is successful, you will have the chance to gain beta access.
Q: I did not participate in the First Closed Beta. Am I still eligible to join the Second Closed Beta?
A: Yes, this is an independent full-wipe beta test. The previous beta sign-up and access will not affect this beta. If you want to participate in the Second Closed Beta, please complete and submit the survey through the official Second Closed Beta sign-up page (link) during the Second Closed Beta sign-up period.
Q: When does the sign-up close for the Second Closed Beta?
A: The sign-up closes on 2022/5/15 at 12:00 (UTC+8). After that, we will not be accepting any more sign-ups for the Second Closed Beta. We kindly seek your understanding.
Q: Is the Second Closed Beta different from the Galaxy Explorer Program?
A: They are two different tests and do not affect one another. Whether you are part of the Galaxy Explorer Program or not, you can still sign up for the Second Closed Beta.
Q: I am an Android user, can I sign up to play the Second Closed Beta on the Android platform?
A: Yes. The Second Closed Beta is available on PC, Android, and iOS platforms.
Q What if I fill in the wrong information on the survey?
A: The Second Closed Beta sign-up survey can only be filled out once per HoYoverse Account, and cannot be modified after the survey has been submitted. After completing the survey, the Trailblazers' platform information (PC, Android, and iOS) will be collected. This information can only be modified once, so please fill it in carefully.
Q: How are test participants selected?
A: The Express Crew will randomly select some Trailblazers to participate in this Second Closed Beta based on the information provided in the sign-up survey, and will eventually send a test invitation to the successful Trailblazers via email.
** Children who are protected under the relevant laws of personal information protection in their country or region must receive prior approval from their parent or guardian before participating in this beta test.
Q: Besides submitting the sign-up survey, is there any other way to obtain access to the Second Closed Beta?
A: In addition to signing up and granting access through the official sign-up page for this Second Closed Beta, for more test information, please follow our official community news.
Trailblazer, please only follow the information on the official website. This is to avoid illicit APPs or websites that may use false test access to trick unknowing Trailblazers, resulting in the loss of accounts and personal information. Please pay attention to protect the safety of personal property.
Q: When will successful applicants be notified?
A: After the Second Closed Beta sign-up closes, the Express Crew will notify the Trailblazers who have successfully obtained the Second Closed Beta test access through the email address you provided in the sign-up survey as soon as possible. To ensure that you receive access, please make sure that the email address provided in the sign-up survey is correct.
※ Please check if the email is in your junk/spam folder. It does happen sometimes...
※ If your Second Closed Beta test access is confirmed but you have not received the follow-up instructional email, please contact Customer Service for further assistance: honkaistarrail_cs@hoyoverse.com
※ Beta access is for personal use only, and any form of transferring, borrowing, sharing, or selling is prohibited.
■ Second Closed Beta Introduction
Q: When does the Second Closed Beta start?
A: Please wait for a later announcement on the start date. Trailblazers should follow our official social media and stay tuned for announcements and follow-up emails.
Q: I participated in the First Closed Beta. Will my data from the First Closed Beta be carried forward?
A: No. The game data was completely wiped after the beta test. It will not be carried forward.
Q: Will my game data for the Second Closed Beta be saved after the beta ends?
A: It will not be saved.
Q: Will this Second Closed Beta contain any purchasable items?
A: There will not be any purchasable items for this beta.
Q: What languages will the Second Closed Beta support?
A: The Second Closed Beta package you download will support the following languages: Traditional Chinese, English, Korean, Japanese, Russian, Thai, Vietnamese, Bahasa Indonesia, and Spanish.
Q: What voice-over languages will the Second Closed Beta support?
A: The Second Closed Beta package you download will support the following voice-overs: Chinese, English, Korean, and Japanese.
Q: Are there any device requirements for the Second Closed Beta?
A: Please ensure that you have at least 8–10 GB of available storage space on your device to download and run the beta.
We recommend that you use the listed devices.
◆ PC
Recommended specifications: Intel® Core™ i5 Processor, 8 GB of RAM, discrete graphics card, Nvidia GeForce GTX 970, or better.
◆ Android
Snapdragon 865, Kirin 9000, or better.
◆ iOS
iPhone: iPhone X, iPhone 8 Plus, or better.
iPad: iPad with Apple A12 processor or better (October 2018 model or later).
※ Must be iOS 12 or higher. macOS is currently not supported.
Q: Does the Second Closed Beta require internet connection?
A: Yes. In order to have a smoother gaming experience, please make sure your network connection is stable.
■ About the Second Closed Beta Account and Data
Q: Which account should I use to log into the beta?
A: Please log in with the HoYoverse Account you provided for the Second Closed Beta sign-Up survey.
Q: What if I forget my HoYoverse Account password?
A: Please head to the link provided and reset your account password.
https://account.hoyoverse.com/#/account/safetySettings
Q: Can I obtain beta access on multiple devices (PC, iOS, Android)?
A: If you obtain beta access and indicated only one platform in the sign-up survey, we will send you an installation tutorial email corresponding to the platform you selected in the sign-up survey. For Trailblazers who indicated multiple platforms, we may randomly select a platform for you and send the installation tutorial email for that platform. Thank you for your understanding.
Q. Does the Second Closed Beta support cross-save functionality for a single HoYoverse Account ID between PC, Android, and iOS?
A: Yes. For example, you have run the game on your PC and logged out, then you can use the same HoYoverse Account ID to continue the game on your iOS device.
Q: I switched my device during the Second Closed Beta. Will I be able to play the game on my new device?
A: The beta access will be bound to the device you use to log in for the first time. During the beta, one account can only be bound to one device per platform, and other devices cannot be used for the same platform.
Using iOS as an example, your account will be linked to the iOS device you use to log in for the first time. Your account will be blocked if you attempt to log in on a new iOS device thereafter, and you will lose access to this beta. The same will happen for PC and Android.
Therefore, please DO NOT make the following adjustments after installing the beta: change PC hardware, reinstall operating system, update phone operating system, reset phone to factory settings, etc. The operations above may cause the system to recognize the device as a new device and result in an account ban.
Appeal channels for accounts being blocked or disqualified will be unavailable during this beta due to potential account selling or sharing.
■ About Troubleshooting and Feedback
Q: What do I do when encountering an unstable server network, frequent disconnections, or login failures?
A: Please make sure you have a stable network connection. If your connection is stable but you are still unable to log into the game, please provide the following information and contact us through our Customer Service Email for further assistance.
HoYoverse Account ID
Device Model:
Device System Version:
Region:
Internet Service Provider:
Screenshot or Video Recording (optional): (you can send videos via Google Drive link)
Customer Service Email:
honkaistarrail_cs@hoyoverse.com
Q: What if I can't enter the game? (Can't open the beta, can't log in, can't connect to server, black screen, and other issues)
A: Please confirm if the following are satisfied:
1. Your gaming device fits our recommended specifications.
2. Your network connection is stable.
3. The account you are trying to log in with is eligible for this beta test.
4. You are logging in within this beta period.
5. You have selected the correct server corresponding to your beta test access.
If all the above are satisfied and you still cannot log into the game, please provide the following information and contact us through our Customer Service Email for further assistance.
HoYoverse Account ID:
Device Model:
Device System Version:
Region:
Internet Service Provider:
Screenshot or Video Recording (optional): (you can send videos via Google Drive link)
Customer Service Email:
honkaistarrail_cs@hoyoverse.com
Q: Where do I send my feedback if I encounter issues during the beta?
A: How to report beta bugs:
Step 1: Hit Esc or press the "Phone" button in the upper-left corner of the game screen.
Step 2: Press the "Bug Report" button.
Step 3: Press the "Bug Report" button to give your feedback about issues you have encountered.
Suggestions (non-bug-related):
Step 1: Hit Esc or press the "Phone" button in the upper-left corner of the game screen.
Step 2: Press the "Bug Report" button.
Step 3: Press the "Suggestion" button to share your opinions with us.
You can also send the related information to our Customer Service for further assistance.
Customer Service Email:
honkaistarrail_cs@hoyoverse.com
Q: What do I do if I have other questions regarding the beta test?
A: If you have any other questions, you are welcome to contact us through the Customer Service email:
honkaistarrail_cs@hoyoverse.com