Product release date: the product’s official release date from manufacture.

Product shipping date: estimate shipping date that Animon fulfill your order. We use ocean freight to transport all goods, which results in a longer transportation time.

Both of the dates can be found on the preorder product listing. Contact us at info@animonlife.com if you have questions regarding the dates or the items that you ordered.

All preorder in USA over $35+ will receive free shipping, use code FREESHIP at checkout.

International shipping are charged based on dimensions and weight.

We accept cancellation up until product released. Once the product has been shipped by Animon, we do not accept cancellation or refund of the preorder items.

If there’s any damage or concerns to the preorder item upon arrival, please contact us info@animonlife.com and we would be happy to look into it.

We’re unable to issue a refund, return, or exchange if the clothing that you received didn’t match your expectation or misfit.

Please order in stock and preorder items separately, as your order will only ship when all items contained in your order have arrived.

Our team has tranlated the sizing chart (provided by MiHoYo) for each clothing item. Most of them are in centimeters.

Please note that the sizing chart is a rough estimate, and it might be slightly off since it’s measured by hand.

We’re unable to issue a refund, return, or exchange if the clothing that you received didn’t match your expectation or misfit.